1. Platform Charges Refunds
Platform Charges are the message-package fees we bill for providing the messaging platform — portal access, API integration, and support — described on our Pricing page (Demo, 1,000, 5,000, and 10,000+ message packages). Refunds for the unused portion of a Platform Charges package are issued entirely at our discretion, most commonly where a feature or the platform itself is not working as described or agreed at the time of purchase. A receipt or other proof of purchase is required to process any refund request.
2. Meta Charges Are Not Refundable By Us
Meta Charges are the official per-conversation WhatsApp messaging fees (Utility, Service, Marketing, and Authentication categories) that Meta bills directly to your own connected Facebook Business Manager account — not to us. Because we do not collect, hold, or control these funds, we are unable to issue refunds for Meta Charges under any circumstance. Any dispute regarding a Meta Charge must be raised directly with Meta through your Business Manager account.
3. Onboarding Service Refunds
Our optional, one-time Done-For-You Onboarding service (WhatsApp number connection, account masking, Meta verification document handling, and payment settings configuration) is refundable at our discretion only where the onboarding work itself has not been carried out. Once the onboarding steps have been completed on your account, the service is considered delivered and is non-refundable.
4. Reasons That Do Not Qualify for a Refund
The following do not, on their own, entitle you to a refund of Platform Charges, and never entitle you to a refund of Meta Charges:
- A change of mind after purchase.
- Simply no longer wanting the service.
- Wanting to switch to another service provider.
- WhatsApp/Meta disapproving a message template you submitted for approval.
- Meta charges already billed to your Business Manager account for conversations that were sent successfully.
5. How to Request a Refund
To request a refund of Platform Charges or the onboarding service, contact us using the details below with your account details and proof of purchase. We will review your request and notify you by email or WhatsApp of our decision. By using our service, you agree to be bound by our Terms & Conditions.
6. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: [email protected]
- WhatsApp / Phone: 923001654321
- Office: Office No. S36, 2nd Floor Malikabad Plaza, 6th Rd, Rawalpindi